Prime Horizon AI (“we,” “us,” or “our”) does NOT share customer opt-in information—including phone numbers and consent records—with any affiliates or third parties for marketing, promotional, or other purposes unrelated to delivering our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information in connection with delivering our AI-powered automation services:
Personal Information
•Name, email address, phone number, and business address
•Payment information when you subscribe to or purchase our services
•Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
•IP address, browser type, and device information
•Website usage patterns and analytics
•Cookies and similar tracking technologies
Business Communication Records
•Records of inquiries and service requests submitted through our AI receptionist or website chatbot
•Appointment details, scheduling preferences, and service history
•Google review interactions and automated follow-up records
•Communication preferences and consent records
We do not collect or process protected health information (PHI) as defined under HIPAA. Our services are limited to front-office automation, business communication, and reputation management functions.
2. How We Use Your Information
We use collected data to:
•Deliver and improve our AI automation services, including the AI receptionist, website chatbot, and Google review automation
•Process transactions, subscriptions, and service agreements
•Communicate with you regarding your service inquiries, appointments, and account activity
•Enhance website functionality and user experience
•Ensure security, fraud prevention, and compliance
•Maintain records of your communication preferences and consent
3. SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support updates, and service notifications.
Opt-In & Consent
•You will only receive messages if you have explicitly opted in
•We maintain timestamped records of all opt-in actions
•We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
•You can cancel SMS notifications at any time by replying “STOP”
•You will receive a final confirmation message; no further messages will be sent unless you re-opt in
•All opt-out requests are processed immediately
Message Frequency & Content
•Message frequency varies based on your interactions with our services
•Messages will be directly related to the services you have requested
•We do not send promotional content without specific consent
Help & Support
Reply “HELP” for assistance, or contact us at [email protected]. Customer support is available during regular business hours.
Carrier Information
•Standard message and data rates may apply
•Carriers are not liable for delayed or undelivered messages
•Supported carriers include AT&T, Verizon, T-Mobile, and most regional U.S. carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in direct support of our services (e.g., SMS delivery infrastructure) is permitted only where necessary. Text messaging originator opt-in data and consent records are excluded from all other sharing categories and will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
•Third-party vendors who support our operations, such as CRM platforms, scheduling tools, and AI infrastructure providers
•SMS aggregators and delivery providers, solely for the purpose of transmitting messages you have consented to receive
•All service providers are contractually obligated to maintain confidentiality and data security
Legal Compliance
•If required by law, legal process, or to protect our rights
•In response to valid law enforcement requests or court orders
Business Transfers
•In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this policy
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except aggregators and providers involved in delivering the SMS service.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information, including:
•Encryption of sensitive data in transit and at rest
•Secure access controls and authentication mechanisms
•Regular security assessments and updates
•Employee training on data protection practices
•Breach notification protocols in accordance with applicable laws
•Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
•Analyze website traffic and user behavior
•Remember your preferences
•Improve website functionality and service performance
•Measure the effectiveness of our AI automation tools
You may control cookie settings through your browser. Disabling cookies may limit certain features of our website or chatbot functionality.
7. Your Rights & Choices
You have the right to:
•Access, update, or request deletion of your personal information
•Opt out of marketing emails by clicking “unsubscribe” in any email we send
•Opt out of SMS messages by replying “STOP”
•Request information about how we process your data
•Withdraw consent at any time for future communications
•Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise any of these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website and chatbot may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently. This Privacy Policy applies only to information collected directly by Prime Horizon AI.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the applicable effective date. For significant changes, we will notify you by email or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
