The following SMS terms apply to communications sent by Prime Horizon AI LLC on behalf of our clients, including appointment reminders, follow-up notifications, and customer support messages delivered through our AI receptionist and automation platform.
1. Program Description
This messaging program sends appointment confirmations, service reminders, and follow-up notifications to customers who have booked an appointment or submitted an inquiry through our AI receptionist, website chatbot, or scheduling forms at primehorizonai.org, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated SMS consent checkbox. Messages include scheduling confirmations, appointment reminders, rescheduling updates, Google review requests, and customer support communications.
2. Cancellation Instructions
You can cancel the SMS service at any time by texting “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. No further messages will be sent unless you re-opt in by signing up as you did initially.
3. Support Information
If you experience issues with the messaging program, reply “HELP” for assistance, or reach out directly to [email protected] or call 214-796-5898 during business hours.
4. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates
Message and data rates may apply for messages sent to and from us. Message frequency varies based on your service usage and appointment activity. For questions about your text or data plan, contact your wireless provider.
6. Supported Carriers
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction
You must be 18 years or older to participate in our SMS program.
8. Privacy Policy
For privacy-related inquiries, please refer to our Privacy Policy at primehorizonai.org/privacy-policy.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
PART II: GENERAL TERMS OF SERVICE
Overview
This website (the “Site”) is owned and operated by Prime Horizon AI LLC (“Company,” “we,” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Prime Horizon AI LLC.
Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Our Services
Prime Horizon AI LLC provides AI-powered front-office automation services to small and mid-size businesses across the United States, including:
• AI Receptionist (Aria) – an automated phone answering and lead capture system
• Website AI Chatbot – an intelligent chat widget for real-time visitor engagement and appointment scheduling
• Google Review Automation – automated post-visit review request sequences to help clients build and manage their online reputation
These services are designed to handle business communication and marketing automation functions only. Prime Horizon AI LLC does not access, store, or process protected health information (PHI) as defined under HIPAA.
Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of Prime Horizon AI LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Prime Horizon AI LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Online Commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.
Your participation in any dealings with third-party vendors is solely between you and the third party. Prime Horizon AI LLC shall not be responsible for any loss or damage incurred as a result of such dealings.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
If you suspect unauthorized use of your account, notify us immediately at [email protected]. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Prime Horizon AI LLC operates nationally and serves clients across the United States. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration, and nothing herein shall limit our ability to serve clients or enforce these Terms in any U.S. jurisdiction.
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
Contact Us
For any questions regarding these Terms of Service, please contact us at:
